1. Introduction
LV Heating & Cooling LLC (“LV Heating & Cooling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit lvhvacllc.net (the “Website”), contact us, or use our heating, cooling, and HVAC services.
By using the Website or our services, you agree to this Privacy Policy. If you do not agree, please do not use the Website.
Our contact information:
LV Heating & Cooling LLC
3111 S Valley View Blvd B108, Las Vegas, NV 89102
Phone: (702) 323-9656
Email: info@lvhvacservice.com
2. Information We Collect
a) Information you give us
- Name, phone number, email address, and service address
- Details about your HVAC system, your service request, and your scheduling preferences
- Messages you send through our contact form, by phone, by text, or on social media
- Information you give us when you apply for financing (see Section 5)
- Payment information, which is processed by third-party payment providers. We do not store full credit card numbers on the Website.
- Reviews, feedback, and testimonials you choose to share
b) Information collected automatically
When you visit the Website, we and our service providers may automatically collect:
- IP address, browser type, device type, and operating system
- Pages viewed, links clicked, time spent on pages, and referring website
- Approximate location based on IP address
- Cookies and similar technologies (see Section 6)
c) Phone calls and text messages
When you call or text us, we may keep records such as your phone number, the date and time, and the content of messages. If we record or monitor calls for quality or training purposes, we will tell you at the start of the call.
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and schedule, dispatch, and perform service
- Provide quotes, invoices, and warranty or follow-up support
- Process payments and arrange financing
- Send service reminders, appointment confirmations, and (with your consent) promotional offers
- Operate, maintain, and improve the Website and our services
- Detect and prevent fraud, spam, and security incidents
- Comply with legal obligations and enforce our agreements
4. How We Share Your Information
We do not sell your personal information. We may share it only as follows:
- Service providers that help us run our business, such as website hosting, form and email tools, scheduling and CRM software, payment processors, and analytics providers. They may use your information only to perform services for us.
- Financing partners, when you apply for financing, so they can evaluate your application.
- Legal and safety reasons, when required by law, subpoena, or court order, or when needed to protect the rights, property, or safety of our company, customers, or others.
- Business transfers, if we are involved in a merger, acquisition, or sale of assets. Your information may be transferred as part of that transaction.
- With your consent, or at your direction.
5. Financing Applications
We offer financing with approved credit through third-party lenders. Information you submit in a financing application goes to the lender and is subject to the lender’s own privacy policy. We encourage you to review it. We are not responsible for the lender’s practices.
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to make the Website work, understand how visitors use it, and measure our advertising. You can control cookies through your browser settings. Disabling cookies may limit some Website features.
We may use third-party analytics and advertising tools (such as Google Analytics or Meta Pixel). These providers may collect information about your use of the Website under their own privacy policies. You can learn about Google’s practices and opt-out tools at https://policies.google.com/technologies/partner-sites.
Do Not Track: The Website does not currently respond to browser “Do Not Track” signals.
7. Text Message (SMS) Communications
If you give us your mobile number and consent, we may text you about appointments, service updates, and special offers.
- Consent to marketing texts is not a condition of purchasing any service.
- Message frequency varies. Message and data rates may apply.
- You can opt out at any time by replying STOP. Reply HELP for help.
- We do not share mobile numbers or SMS consent with third parties or affiliates for their marketing purposes.
8. Your Choices
- Marketing emails: Click “unsubscribe” in any email, or contact us.
- Text messages: Reply STOP.
- Phone calls: Ask us to add you to our internal do-not-call list.
- Access, correction, or deletion: Contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law. We may need to keep certain records, such as invoices and warranty information, for legal or business purposes.
9. Nevada Privacy Rights
Under Nevada law (NRS Chapter 603A), Nevada residents may submit a verified request to opt out of the “sale” of certain personal information to third parties for monetary consideration. We do not sell covered personal information. If you would like to submit a request or have questions, contact us at info@lvhvacservice.com or (702) 323-9656. We will respond within 60 days as required by law.
In accordance with NRS 603A.340, you may also review and request changes to certain covered information by contacting us.
10. Other State Privacy Rights
Residents of some states may have additional rights, such as the right to know, delete, correct, or opt out of certain uses of their personal information. To exercise any such rights, contact us using the information in Section 15. We will not discriminate against you for exercising your privacy rights.
11. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes in this policy, or as required by law, tax, accounting, warranty, or licensing rules.
12. Children’s Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
13. Third-Party Links
The Website may link to third-party sites, including social media (Facebook, Instagram, X, Yelp) and the Nevada State Contractors Board. We are not responsible for their privacy practices or content.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above shows the latest version. Continued use of the Website after changes means you accept the updated policy.
15. Contact Us
LV Heating & Cooling LLC
3111 S Valley View Blvd B108, Las Vegas, NV 89102
Phone: (702) 323-9656
Email: info@lvhvacservice.com